FAQ

Log-in
Survey invitation e-mails
Answering the questions
Other

 

Log-in

[Question]Why can't I access the website?
[Answer]
Please check your security settings and ensure that you have correctly entered the survey URL contained in the survey invitation e-mail by copying and pasting the entire URL into the address bar.

▲FAQ Top
[Question]Why can't I log in?
[Answer]
There is a possibility that the e-mail address and password you entered are incorrect.
Please be sure to copy and paste them into your login.
Please make sure everything is selected when copying.

  • E-mail address: use the e-mail address in the 'To' box in your survey invitation e-mail.
  • Password: see under 'Password' in the main body of the survey invitation e-mail.


▲FAQ Top
[Question]I don't know my e-mail address for login. What should I do?
[Answer]
The e-mail address required for login is the e-mail address from which you received the survey invitation e-mail. Please copy the e-mail address in the "To" box in your survey invitation e-mail.
If you are unable to log in even after entering the correct e-mail address, please confirm the following possibilities :

  • The e-mail address has been changed after the email was sent.
  • The e-mail may have been forwarded automatically.
If you are still unsure after checking the above, please ask your company representative.


▲FAQ Top
[Question]How do I find out my password?
[Answer]
The password can be found under ‘Password’ in the main body of the survey invitation e-mail. Please copy and paste the password from the e-mail to log in.
You can also send your password by clicking ‘Click here if password is unknown’ on the login site.


▲FAQ Top
[Question]The survey has closed. What should I do?
[Answer]
The survey cannot be accessed after the closing date.
Please ask your company representative about extending the survey deadline.


▲FAQ Top

Survey invitation e-mails

[Question] I did not receive the survey invitation e-mail. What should I do?
[Answer]
The following are possible reasons why you may not have received your e-mail.
Please confirm the following points:

  • The mail is recognized as spam and automatically sorted into the ‘spam box’ or ‘trash box’.
  • Your mailbox is full.
  • The mail is not being received due to security settings such as restrictions on receiving mail from outside the company.

If you have checked the above and still have not received the e-mail, please contact your company representative to request resending of the e-mail.


▲FAQ Top
[Question]I no longer have the survey invitation e-mail. What should I do?
[Answer]
Please ask your company representative to resend the survey invitation e-mail.
Click here if you do not know your password.


▲FAQ Top
[Question]How can I change the address my survey invitation e-mails are sent to?
[Answer]
The registration of e-mail addresses and other information is managed and set up by your company representative.
Please contact your company representative directly to update your e-mail address.


▲FAQ Top
[Question] Why have I received another survey invitation e-mail when I have already completed the survey?
[Answer]
If you did not click the 'Survey Completed' button, the system may not have registered the survey as complete.
Please log in, go to the last page, and click the 'Survey Completed' button.
If you were invited to participate in surveys regarding more than one individual/organization, please ensure that you have completed all relevant surveys.


▲FAQ Top

Answering the questions

[Question]What should I do if...
...I don't know how to answer a question or who I am answering about?
...I don't know what job details I should select?
...my job details are not one of the options but I cannot move to the next question even if I click the Next button?
...I am supposed to answer about ""my workplace"" but I don't know which department or division that means?
...the person I am answering about is not my manager or subordinate, or I don't know their position?
[Answer]
The registration and selection of attributes and respondents are set by your company representative.
Please ask your company representative directly.


▲FAQ Top
[Question]I want to select my job details but the pull-down menu won't open. What should I do?
[Answer]
Please try selecting each response in order from the top.
The available responses may change based on your previous answer(s).
Please ask your company representative if you are unsure which responses to select regarding your imformation.


▲FAQ Top
[Question]Why won't the Next or other buttons work?
[Answer]
Ensure that JavaScript is enabled.
If the 'Next' or other buttons do not work due to a network interruption, please log out and log in again.


▲FAQ Top
[Question]Why can't I answer the open-ended question in Section IV?
[Answer]
Please try responding from a browser with the recommended environment.
Click here to see the recommended environment for your computer.
If you still cannot fill in the form after checking the above, please try to answer from another computer.


▲FAQ Top
[Question]How do I alter my responses?
[Answer]
While the survey is available, there is no limit to the number of times you can login and alter your responses.
After altering your responses, remember to click the 'Save' button before exiting.


▲FAQ Top
[Question]How do I exit before finishing the survey?
[Answer]
To exit before you have finished completing the survey, please click the 'Save' button before closing the browser window.
While the survey is available, you can log in and continue answering at any time.
Please note that the survey will open at the first page every time you log in.


▲FAQ Top
[Question]I closed the browser window before I finished the survey. How can I continue?
[Answer]
Log in again to continue answering the survey.
Your responses will be automatically saved when you move to the next page.


▲FAQ Top
[Question]Why does an error message appear when I click the 'Survey Completed' button?
[Answer]
Your network connection may have been interrupted.
Please log out and log in again.
Please note that the network connection will be interrupted if you have two survey pages open at the same time. Close all pages except for the one you are working on.


▲FAQ Top
[Question]How can I confirm that I have finished the survey?
[Answer]
Please log in and check that there are no unanswered questions on any page.
If there are any unanswered questions, a pop-up box will appear when you try to move to the next page.
Please note that if you do not click the 'Completed Survey' button on the last page, the system will not register the survey as complete even if you have answered all of the questions.


▲FAQ Top
[Question]I have been invited to complete surveys about more than one person but I can only see the surveys I have already finished. What should I do?
[Answer]
Please check that you have entered your password correctly. If the name of someone whose survey questions you have already answered appears on the screen, please confirm the following points:

  • Has a survey invitation e-mail been received for the number of people to whom you are responding?
  • Is the name of the individual covered in the survey contained in each invitation e-mail?
  • Have you entered the password related to the individual named in the invitation e-mail?

The password will be different for each e-mail.
Please check the password once again in the e-mail that contains the name of the subject of your response.
Also, depending on your computer/browser settings, previous passwords may be automatically saved. When accessing the survey, if you do not see the name of the respondent, please log out once and log in by accessing the "URL" in the survey invitation e-mail and be sure to copy and paste your "e-mail address" and "password" each time.


▲FAQ Top

Other

[Question]What do I need to complete the survey?
[Answer]
An Internet connection is required to complete the survey. Click here to check the recommended system requirements.


▲FAQ Top
[Question]How long will it take to complete the survey?
[Answer]
The estimated time required to complete the survey will be shown on the log-in page. Your company may have included additional questions, in which case extra time will be required.


▲FAQ Top
[Question]Is the survey anonymous?
[Answer]
Survey responses will be statistically processed and analyzed by Link and Motivation Inc.
Your individual responses will not be shown to your company.
(Please ask your company representative about specific privacy policies regarding job details and the individual(s) covered in the survey.)


▲FAQ Top
[Question]My name is written incorrectly in the survey invitation e-mail. How can I correct it?
[Answer]
Please ask your company representative to make any necessary name changes.


▲FAQ Top
[Question]How should I interpret the questions?
[Answer]

Surveys about organizations:

For questions regarding expectations, please answer based on how important it is to you that a particular quality is displayed in your workplace, regardless of whether you think the quality is actually displayed.

For example, in response to the statement, "Failures and successes are shared within the workplace", if you think this is an important quality, please answer "Expect it (partly / a lot / absolutely)" even if you think failures and successes are already shared within your workplace.
Conversely, if you do not think this is an important quality, please answer "Do not expect it (particularly / at all)" even if you think failures and successes are not currently shared within your workplace.


Surveys about individuals:

For questions regarding expectations, please answer based on how important it is to you that the individual you are responding about displays a particular behavior, regardless of whether you think the behavior is actually displayed.

For example, in the Management Survey, in response to the statement "He/she is aware of the importance of timeliness and acts accordingly", if you think this is an important behavior, please answer "Expect it (partly / a lot / absolutely)" even if you think your manager is already aware of the importance of timeliness and acts accordingly.
Conversely, if you do not think this is an important behavior, please answer "Do not expect it (particularly / at all)" even if you think your manager is not aware of the importance of timeliness or does not act accordingly."


▲FAQ Top
[Question]What are the recommended system requirements?
[Answer]
The recommended system requirements are as follows:

● OS (Japanese version only)
  • Windows 10, 11
  • Macintosh OS X 10.8.x, 10.9.x

● Browser (Japanese version only)
  • Windows
    　-Microsoft Edge
    　-Firefox 24.0 or later
    　-Google Chrome 21 or later
  • Macintosh
    　-Firefox 24.0 or later
    　-Safari 6.0 or later


▲FAQ Top